Research and Campaigns
One of the twin aims of the Citizens Advice service is to campaign to improve the policies and practices which affect people's every day lives. Everyone who works for us contributes to this work, by identifying examples of unfairness and writing a report. These reports are dealt with by our team of dedicated volunteers who carry out further research and campaign to bring about improvements for the people of Eastbourne. The top subjects we are working on right now are:
Problems claiming sickness and disability benefits - update
Following our public event we have produced report giving details of the cases we have helped people with and listing our campaign points on what needs to change. You can download a copy of the report here.We are continuing to see women who have been treated badly by their employers when they tell them they are pregnant. Typical examples include people on zero hours contracts who aren't offered any further work. In previous years this was rare for us, we would see about 1 case a year. Last year we saw 8 and we are continuing to see further examples which is becoming a worrying trend.It seems like everyone knows someone who has had some experience of "dodgy" practice around maternity such as being asked in a job interview what your plans are for having children, to dismissal or being side-lined in the workplace or given impossible tasks.We have set up an online survey which we'd like people to complete to find out what experiences people have had at work when pregnant. It can be accessed by clicking this link.
Standards of temporary accommodation - update
Following numerous reports from our clients about appalling conditions in temporary accommodation, we joined up with Eastbourne Foodbank to gather more information. We received a lot of stories about infestations of bugs, mould, no bedding or furniture, threatening behaviour and intimidation, drug use, lack of support for vulnerable people. The problem was that, unlike other types of housing, temporary accommodation had no minimum legal standards as to what you could expect. We felt this was wrong and something needed to change.
We met with Eastbourne Borough Council and the local providers of temporary accommodation and have recently agreed a Charter for Temporary Housing which sets out the basic standard which can be expected. Finishing touches are being made to this document which all involved parties will be expected to adhere to. This includes giving the Council a way to review individual premises and stop using places which don't provide the minimum requirements.
This work is a major improvement which has been achieved through partnership working and the work of our volunteer teams.
Problems claiming sickness and disability benefits
There have been numerous clients who have contacted us for advice on claiming Personal Independence Payment (PIP) and Employment and Support Allowance (ESA). The problems have included long delays, administrative errors and poor quality decisions where people who have serious health problems are found fit for work. Advice agencies locally report that over 90% of cases they deal with are successful in over turning DWP decisions at appeal.
We held a public event which was attended by 40 people from Eastbourne who shared their stories and discussed what needs to change. You can read more about this here
This is a national problem and we continue to forward our evidence to Citizens Advice head office. They in turn, collate all the information they receive and campaign with government ministers to being about improvements. We have shared our findings with local MP, Caroline Ansell and will continue to report our findings.
If you would like to support our campaigns or are interested in finding out more about this work you can contact us via Adviceline 03444 111 444. You can read more about National Policy Research here and Campaigns here.
Zero Hours Contracts
Over the past year we have seen many clients who have come to us with employment problems which are related to zero hours contracts. We carried out a survey and have produced a report which you can read here.
Zero Hours Contract Report.pdf (538kb)
As a result of our findings, we have started a campaign to ask employers to stop using zero hours contracts routinely and to consider the alternatives first. This would give employees more rights and more security which would make them feel more valued at work and feel more confident to plan for the future.
We are asking all Eastbourne employers to sign our pledge, to stop using zero hours contracts as a norm. To sign our pledge click here.