• Help with Universal Credit

          In Eastbourne, Universal Credit will switch to the "full service" from 11th October 2017, which will mean more people will be moved onto the new benefit. This will apply to new claimants and people on one of the means tested benefits who have a change of circumstances.

          Universal Credit will replace:

          • Housing Benefit
          • income-related Employment and Support Allowance (ESA)
          • income-based Jobseeker’s Allowance (JSA)
          • Child Tax Credit
          • Working Tax Credit
          • Income Support

          If you're thinking of claiming one of these benefits for the first time, you might need to apply for Universal Credit instead. It depends where you live - check if you can apply.

          If you’re getting any of these benefits, you don’t need to do anything until the Department for Work and Pensions (DWP) gets in touch.

          If you have paid or been credited with enough National insurance contributions you may be able to claim New Style Jobseekers Allowance or New Style Employment Support Allowance.  Find out more by visiting gov.uk :

          New Style Jobseekers Allowance

          New Style Employment Support Allowance


          Help to Claim

          Need help claiming Universal Credit? Need help getting online or applying?

          Come to our drop-in at Citizens Advice Eastbourne, Monday, Wednesday, Thursday, from 1pm to 3pm

          Highlight House, 8 St Leonards Road Eastbourne, BN21 3UH


          Eastbourne Jobcentre  Tuesdays and Friday mornings from 10am till 1pm

          No appointment necessary

          Call us for free: 0800 144 8 444
          Advisers are available 8am to 6pm, Monday to Friday.

          Get support online or find your nearest face to face
          service at: citizensadvice.org.uk/helptoclaim

          To get prepared here's a checklist of what you will need Universal Credit Checklist What you need to apply


          Help with computers and internet access

          We have collated information on places where people can get help with IT support and training and free internet access.

          IT Support and Internet Access - List

          IT Support and Internet Access - Map


          Basic Bank Accounts 

          We have also contacted local banks to ask them about setting up basic bank accounts for people moving onto Universal Credit. The following banks in Eastbourne Town Centre offer basic bank accounts:

          Basic Bank Accounts List  Word version   PDF version


          Advice and Information Online

          There is plenty of advice and information about Universal Credit on the Citizens Advice Public site 


          including a list of what you'll need before you apply.

          Applying for Universal Credit

          and how to prepare for your first interview at the JobCentre

          Prepare for your first interview


          Other help available

          East Sussex benefits helpline - for advice about benefits including how Universal Credit could affect you.

          Call: 0333 344 0681
          Email: benefitseastsussex@harcuk.com

          Universal Credit Helpline - to request an advance payment. It can take up to 6 weeks to get your first payment so this could tide you over until then. You will need to pay back this loan.

          Call: 0800 328 9344 
          Text: 0800 328 1344 

          Discretionary East Sussex Support Scheme - crisis support.

          Call: 0300 3309494
          Visit: www.eastsussex.gov.uk/DESSS


          Eastbourne Food Bank

          42 Grove Road
          BN21 4TY

          Check here for opening times and other locations:






        • How can we help?

          Search Advice online from Citizens Advice

        • Contact us

          We give most of our advice via the phone so if you need to contact us you can do so by calling our Advice Line on 0800 144 8848 freephone. Our phone service is open Monday to Friday 10am til 4pm

          or you can contact us online by clicking here

          Our office is open Monday, Wednesday and Thursday from 10 til 3pm and on Tuesdays 10am to 1pm