• Help with Universal Credit

          In Eastbourne, Universal Credit will switch to the "full service" from 11th October 2017, which will mean more people will be moved onto the new benefit. This will apply to new claimants and people on one of the means tested benefits who have a change of circumstances.

          Universal Credit will replace:

          • Housing Benefit
          • income-related Employment and Support Allowance (ESA)
          • income-based Jobseeker’s Allowance (JSA)
          • Child Tax Credit
          • Working Tax Credit
          • Income Support

          If you're thinking of claiming one of these benefits for the first time, you might need to apply for Universal Credit instead. It depends where you live - check if you can apply.

          If you’re getting any of these benefits, you don’t need to do anything until the Department for Work and Pensions (DWP) gets in touch.

          Help with computers and internet access

          We have collated information on places where people can get help with IT support and training and free internet access.

          IT Support and Internet Access - List

          IT Support and Internet Access - Map

           

          Basic Bank Accounts 

          We have also contacted local banks to ask them about setting up basic bank accounts for people moving onto Universal Credit. The following banks in Eastbourne Town Centre offer basic bank accounts:

          Basic Bank Accounts List  Word version   PDF version

           

          Advice and Information Online

          There is plenty of advice and information about Universal Credit on the Citizens Advice Public site 

          citizensadvice.org.uk

          including a list of what you'll before you apply.

          Applying for Universal Credit

          and how to prepare for your first interview at the JobCentre

          Prepare for your first interview

           

          Other help available

          East Sussex benefits helpline - for advice about benefits including how Universal Credit could affect you.

          Call: 0333 344 0681
          Email: benefitseastsussex@harcuk.com

          Universal Credit Helpline - to request an advance payment. It can take up to 6 weeks to get your first payment so this could tie you over until then. You will need to pay back this loan.

          Call: 0345 600 0723
          Text: 0345 600 0743

          Discretionary East Sussex Support Scheme - crisis support.

          Call: 0300 3309494
          Visit: www.eastsussex.gov.uk/DESSS

           

          Eastbourne Food Bank

          Albury House
          1 Cornfield Lane
          Eastbourne
          BN21 4NE

          Check here for opening times and other locations:

          https://eastbourne.foodbank.org.uk/locations/

           

          Shinewater Shaftesbury Centre

          For advice on debt and benefits issues.

          On Milfoil Drive, BN23 8BR between Kamsons Pharmacy & Lighthouse Medical Practice.
          Monday            9.15 - 12.15       Wednesday      9.15 - 12.15
          Tuesday            9.15 - 12 .15        Thursday        9.15 - 12.15
           

          Advice appointments also available at Gateway Centre
          Lottbridge Drive, Hampden Park, Eastbourne, BN22 9PB
          Monday 9.00 -12.00           Wednesday  9.00- 12.00
          Book an appointment or drop in.

          email: info@shinewatershaftesburycentre.co.uk

          www.shinewatershaftesburycentre.co.uk/

           

           

           

        • How can we help?

          Search Advice online from Citizens Advice

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        • Contact us

          We give most of our advice via the phone so if you need to contact us you can do so by calling our Advice Line on 03444 111 444

          or you can contact us online by  clicking here

          or visit us in person  location & opening times