Vacancies

Outreach Adviser

May 2026

18 hours per week 


Salary: £25,365 equals £12,340 pro rata

Plus 3% pension contribution

Reporting to the Chief Officer

Hybrid Homeworking and in our office

The Gateway Adviser (Outreach) is the vital first point of contact for clients seeking support from Citizens Advice within various community outreach locations (e.g., food banks, libraries, community centres, health clinics).

Operating on the front line, you will deliver an effective, empathetic, and efficient initial assessment (triage) service. Your role is to identify the client’s core issues, provide immediate basic information or signposting, and ensure they are seamlessly referred to internal specialist advisers or external partner agencies for in-depth support.

Your responsibilities will include:

• Greeting clients and conducting an initial triage interview

• Providing information and advice on a wide range of topics.

• Assisting clients with completing paper and digital forms.

• Making referrals to internal and external services.

• Recording client interactions, outcomes and referrals electronically.

This role requires digital proficiency, as well as the ability to work independently and as part of a team in a fast-paced, client-focused environment.

Previous experience of giving advice to a quality standard is desirable, although full training will be given. 

A full Job Description and Person Specification are included in the job pack above. 

Please note, CVs will not be accepted. 

What We Can Offer You:

• We embrace individuals from all walks of life, encouraging everyone to bring their authentic selves to work every day.

• We understand the importance of balance and provide flexible working hours to accommodate your needs outside the workplace.

• We prioritise the health and wellbeing of our employees, recognising that wellness contributes to professional success.

• We offer a generous annual leave entitlement, an employer Contributory Pension Scheme, and an Employee Assistance Programme.

• We welcome applicants from all diverse backgrounds, we are committed to building a workforce that reflects the diversity of the communities we serve.