It is always nice to hear from people we've helped, as often we don't know what the final outcomes are after we've offered advice and guidance.
Here are a few from the past month...
Success Stories
Thank you from client re: Power of Attorney query.
We had tried to call the client back a number of times but couldn't get hold of her so an Adviser sent an email with some advice, links the client replied:
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Personal Independence Mandatory Reconsideration Success
A client was referred to us from his Support Worker, to challenge a PIP decision. The Client has a disease which means his eyesight is very poor, and he will eventually go blind. The Support Worker thought the client should have been awarded enhanced rate for mobility but was only given standard. Client was already getting the enhanced rate for Daily Living.
Client was booked in for a face to face appointment and the Adviser drafted a letter challenging the decision based on the client's medical condition and how it affects him day to day.
The Support worker emailed to update and thank us for our help:
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PIP Mandatory Reconsideration
The client contacted us, seeking help to challenge a PIP decision; her PIP was stopped after she completed a PIP Review Form. This had also impacted her Pension Credit.
An Adviser called the client and completed a Mandatory Reconsideration request for the client, with the hope her PIP Standard rate for daily living would be reinstated. The client has now confirmed her PIP MR was successful and her £73.90 p/w has been reinstated (£3,842 p/a).
Client came in to Reception to let us know the outcome and was very grateful for our help. She left a card and some chocolates for our volunteers! the card said:
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