In accordance with Government guidelines, we have stopped all face to face access to protect our staff, volunteers and the public. Please contact us by phone on 03444 111 444 or email as an alternative to visiting us in person. If you had an appointment we will contact you to arrange advice over the phone.
If you need to apply for Universal Credit visit gov.uk or call our Help to Claim line 0800 144 8 444. Advisers are available 8am to 6pm, Monday to Friday. You can use webchat to speak to an adviser on citizensadvice.org.uk/contact-us
If you don't have a computer call the DWP helpline Telephone: 0800 328 5644 Monday to Friday, 8am to 6pm. You can also call our Help to Claim line 0800 144 8444
The DWP have added a section to their website about Universal Credit and the coronavirus https://www.understandinguniversalcredit.gov.uk/coronavirus/
For general Benefits advice you can also contact the East Sussex Benefits Helpline on 0333 344 0681
You can use the benefit calculators on Turn2us https://www.turn2us.org.uk/get-support/Benefits-and-Coronavirus-new
If you have a housing enquiry you can contact BHT Eastbourne Advice on 01323 642615 or visit the Shelter website which has a new section about this https://england.shelter.org.uk/housing_advice/coronavirus
For advice on consumer issues (e.g. issues related to products or services you've purchased) contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an adviser on our website.
Citizens Advice has created new pages covering aspects
Useful information on the ACAS website https://www.acas.org.uk/coronavirus
Gov.uk Advice for employers and businesses https://www.gov.uk/
government/publications/ guidance-to-employers-and- businesses-about-covid-19/ guidance-for-employers-and- businesses-on-covid-19
If your employer has had to lay you off due to coronavirus they can claim money for your wages from the government through the job retention scheme https://www.gov.uk/guidance/claim-for-wage-costs-through-the-coronavirus-job-retention-scheme
The government recently announced a support scheme for self-employed people
claim-a-grant-through-the- coronavirus-covid-19-self- employment-income-support- scheme
Community hubs are the contact point that residents of East Sussex can turn to if they feel they need extra help in coping with the effects of coronavirus or know someone else who needs help. To find out more visit:
Website: Lewes and Eastbourne Councils Phone: 01323 679722
Find sources of support in the East Sussex area including a section for Eastbourne on the 3VA website
and also on Facebook co-ordinated by Eastbourne Volunteers https://www.facebook.com/groups/EastbourneCommunityGroup/
For information on how to access food supplies locally visit
Food provision (for homeless people)
Here is a list of food provision for homeless people in Eastbourne from various charities View List
A number of food establishments in Eastbourne are offering a home delivery service or collections for meals or groceries at this time see the list here https://www.visiteastbourne.com/information/covid-19#food
Gas and Electricity bills (fuel costs)
You can get help with fuel costs by cotacting the Warm Home Check Service run by Citizens Advice East Sussex https://www.warmhomecheckservice.org/ Alternatively you can text “WARM” with your name and postcode to 81400.
Domestic and sexual abuse and violence
If you need advice & support about domestic or sexual abuse or violence get in touch with The Portal.
Other local agencies
The government has provided advice on various health aspects including:
Medical Advice from NHS https://www.nhs.uk/
Frequently asked questions from Public Health England https://
publichealthmatters.blog.gov. uk/2020/01/23/wuhan-novel- coronavirus-what-you-need-to- know/
Extremely vulnerable people - register for support
If you have a medical condition which makes you extremely vulnerable to coronavirus (COVID-19), register and tell us whether or not you need support.
You may have received a letter from the NHS telling you that you’re clinically extremely vulnerable, or been contacted by your GP or hospital clinician. If this has not happened, contact your GP or clinician after you register with this service https://www.gov.uk/coronavirus-extremely-vulnerable or phone 0800 028 8327