Help with Universal Credit
In Eastbourne, Universal Credit will switch to the "full service" from 11th October 2017, which will mean more people will be moved onto the new benefit. This will apply to new claimants and people on one of the means tested benefits who have a change of circumstances.
Universal Credit will replace:
- Housing Benefit
- income-related Employment and Support Allowance (ESA)
- income-based Jobseeker’s Allowance (JSA)
- Child Tax Credit
- Working Tax Credit
- Income Support
If you're thinking of claiming one of these benefits for the first time, you might need to apply for Universal Credit instead. It depends where you live - check if you can apply.
If you’re getting any of these benefits, you don’t need to do anything until the Department for Work and Pensions (DWP) gets in touch.
If you have paid or been credited with enough National insurance contributions you may be able to claim New Style Jobseekers Allowance or New Style Employment Support Allowance. Find out more by visiting gov.uk :
Help to Claim
Need help claiming Universal Credit? Need help getting online or applying?
Come to our drop-in at Citizens Advice Eastbourne, Monday, Wednesday, Thursday, from 1pm to 3pm
Highlight House, 8 St Leonards Road Eastbourne, BN21 3UH
Eastbourne Jobcentre Tuesdays and Friday mornings from 10am till 1pm
No appointment necessary
Call us for free: 0800 144 8 444
Advisers are available 8am to 6pm, Monday to Friday.
Get support online or find your nearest face to face
service at: citizensadvice.org.uk/helptoclaim
To get prepared here's a checklist of what you will need Universal Credit Checklist What you need to apply
Help with computers and internet access
We have collated information on places where people can get help with IT support and training and free internet access.
Basic Bank Accounts
We have also contacted local banks to ask them about setting up basic bank accounts for people moving onto Universal Credit. The following banks in Eastbourne Town Centre offer basic bank accounts:
Advice and Information Online
There is plenty of advice and information about Universal Credit on the Citizens Advice Public site
including a list of what you'll need before you apply.
and how to prepare for your first interview at the JobCentre
Other help available
East Sussex benefits helpline - for advice about benefits including how Universal Credit could affect you.
Call: 0333 344 0681
Universal Credit Helpline - to request an advance payment. It can take up to 6 weeks to get your first payment so this could tide you over until then. You will need to pay back this loan.
Call: 0800 328 9344
Text: 0800 328 1344
Discretionary East Sussex Support Scheme - crisis support.
Call: 0300 3309494
Eastbourne Food Bank
42 Grove Road
Check here for opening times and other locations:
Shinewater Shaftesbury Centre
For advice on debt and benefits issues.
On Milfoil Drive, BN23 8BR between Kamsons Pharmacy & Lighthouse Medical Practice.
Monday 9.15 - 12.15 Wednesday 9.15 - 12.15
Tuesday 9.15 - 12 .15 Thursday 9.15 - 12.15
Advice appointments also available at Gateway Centre
Lottbridge Drive, Hampden Park, Eastbourne, BN22 9PB
Monday 9.00 -12.00 Wednesday 9.00- 12.00
Book an appointment or drop in.
We give most of our advice via the phone so if you need to contact us you can do so by calling our Advice Line on 03444 111 444
or you can contact us online by clicking here
Our office is now closed due to covid-19 restrictions. Telephone and email advice only.