Citizens Advice Eastbourne are now re-opening for people without phones or computers. A new video entry system has been installed at the front door, along with screens and hand sanitiser in Reception. The aim is to help clients who are unable to use phones or email to reach the service.
A receptionist will be available on Monday, Wednesday and Thursday from 10am-3pm to answer the entry phone. Clients unable to use a telephone or email can then be allowed into the office to see an adviser, usually via a video link.
Chief Officer, Alan Bruzon said "Our amazing staff and volunteer team have worked tirelessly throughout the pandemic, providing vital help and advice via phone and email.
"We are still taking great care to ensure that our service is operating as safely as possible, with masks, face shields, screens, sanitising gel and test and trace arrangements all in place. By offering a ‘virtual’ adviser we are ensuring the safety of our clients and volunteers."
Alan added: "We want to offer advice to as many people as possible, whilst keeping our volunteers and clients safe. We are asking those that can use a telephone or email to continue using these methods to reach us. This will ensure that those accessing the service in our office are those that can’t get help in other ways.”
The Citizens Advice Adviceline is staffed Monday to Friday 9am-5pm. Tel: 0800 144 8848
Email advice available via: www.eastsussexcab.co.uk
For problems with goods and services call Citizens Advice Consumer Helpline 0808 223 1133
For help when applying for Universal Credit phone Help to Claim – 0800 144 8 444
For basic advice and information on most subjects visit citizensadvice.org.uk